SimpleHelp Path Traversal Vulnerability
SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.
- Vendor
- SimpleHelp
- Product
- SimpleHelp
- CVSS
- 7.5
- EPSS (exploit probability)
- 96.6%
- Status
- kevransomware use
- CISA patch-by (BOD 22-01)
- Added to KEV
Is CVE-2024-57727 being exploited?
Yes. CISA added CVE-2024-57727 to its Known Exploited Vulnerabilities catalog on . CISA only lists a CVE when it has reliable evidence of exploitation in the wild. CISA marks it as known to be used in ransomware campaigns.
FIRST's EPSS model puts the probability of exploitation activity in the next 30 days at 96.6% (scored October 14, 2026).
- CISA KEV[ LISTED ]
- ENISA EUVD (exploited)[ — ]
- CIRCL KEV[ — ]
Catalog snapshot 2026-10-19. Full cross-catalog view: /kev-comparison
What to do
CISA required actionApply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
US federal civilian agencies must remediate by (21 days after listing) under BOD 22-01. Everyone else: that deadline is a sensible upper bound, not a target. Vendor guidance and the NVD record are linked under Source above.
Other SimpleHelp SimpleHelp CVEs we track
| CVE / Vulnerability | Severity | CVSS | EPSS | Added to KEV |
|---|---|---|---|---|
| CVE-2024-57728 SimpleHelp Path Traversal Vulnerabilityransomware use | [ HIGH ] | 7.2 | 64.7% | |
| CVE-2024-57726 SimpleHelp Missing Authorization Vulnerabilityransomware use | [ CRITICAL ] | 9.9 | 66.6% |