SimpleHelp Path Traversal Vulnerability
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
- Vendor
- SimpleHelp
- Product
- SimpleHelp
- CVSS
- 7.2
- EPSS (exploit probability)
- 64.7%
- Status
- kevransomware use
- CISA patch-by (BOD 22-01)
- Added to KEV
Is CVE-2024-57728 being exploited?
Yes. CISA added CVE-2024-57728 to its Known Exploited Vulnerabilities catalog on . CISA only lists a CVE when it has reliable evidence of exploitation in the wild. CISA marks it as known to be used in ransomware campaigns.
FIRST's EPSS model puts the probability of exploitation activity in the next 30 days at 64.7% (scored October 14, 2026).
- CISA KEV[ LISTED ]
- ENISA EUVD (exploited)[ — ]
- CIRCL KEV[ — ]
Catalog snapshot 2026-10-19. Full cross-catalog view: /kev-comparison
What to do
CISA required actionApply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
US federal civilian agencies must remediate by (14 days after listing) under BOD 22-01. Everyone else: that deadline is a sensible upper bound, not a target. Vendor guidance and the NVD record are linked under Source above.
Other SimpleHelp SimpleHelp CVEs we track
| CVE / Vulnerability | Severity | CVSS | EPSS | Added to KEV |
|---|---|---|---|---|
| CVE-2024-57726 SimpleHelp Missing Authorization Vulnerabilityransomware use | [ CRITICAL ] | 9.9 | 66.6% | |
| CVE-2024-57727 SimpleHelp Path Traversal Vulnerabilityransomware use | [ HIGH ] | 7.5 | 96.6% |